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Frequently Asked Questions

Sports Equipment

  1. What would make a return of product eligible?

    Item is not the one ordered, or the item is defective, counterfeit or damaged at the time of delivery.

  2. What are the conditions for the return of the item?

    a. Seal must be intact if there is one. b. Item should be in original condition. c. Item must not be used. d. Item must include all packaging & accessories.

  3. How long after delivery I can submit my claim and what do I do?

    ii. 7 days to call customer service. ii. Courier the item via a recognized courier company. iii. Inform Customer services via email/telephone.

  4. What do I get and when?

    Within 7 days of receipt of your returned team, you will be informed of the validation check performed by the DX Quality Team. If validated, you will be replaced with the product or refunded the amount within 7 working days via a. Bank transfer. b. Cross cheque. c. Credit card reversal.

  1. What do I get and when?

    Within 7 days of receipt of your returned team, you will be informed of the validation check performed by the DX Quality Team. If validated, you will be replaced with the product or refunded the amount within 7 working days via a. Bank transfer. b. Cross cheque. c. Credit card reversal.

  2. What would make a return of product eligible?

    Item is not the one ordered, or the item is defective, counterfeit or damaged at the time of delivery.

  3. What are the conditions for the return of the item?

    a. Seal must be intact if there is one. b. Item should be in original condition. c. Item must not be used. d. Item must include all packaging & accessories.

  4. How long after delivery I can submit my claim and what do I do?

    i. 7 days to call customer service. ii. Courier the item via a recognized courier company. iii. Inform Customer services via email/telephone.

  1. What are the products that I cannot return?

    1. Any item which has been used / or sealed has been opened. 2. Any item which has been damaged during your handling. 3. Any item whose original packaging i.e. tags, stickers, the plastic cover has been damaged. 4. All swimwear items.

  2. What are the products that I cannot return?

    1. Any item which has been used / or sealed has been opened. 2. Any item which has been damaged during your handling. 3. Any item whose original packaging i.e. tags, stickers, the plastic cover has been damaged. 4. All swimwear items.

  3. What are the products that I cannot return?

    1. Any item which has been used / or sealed has been opened. 2. Any item which has been damaged during your handling. 3. Any item whose original packaging i.e. tags, stickers, the plastic cover has been damaged. 4. All swimwear items.

  4. How to request a return?

    Contact Customer Service at (+92) 300-9508214 or email [email protected] to confirm that your product is eligible for return. We will explain to you the return procedure.

  5. How to request a return?

    Contact Customer Service at (+92) 300-9508214 or email [email protected] to confirm that your product is eligible for return. We will explain to you the return procedure. Please be prepared to give the following information: 1. Your order number. 2. The reason for the return. 3. The method of refund that you would like and necessary information associated.

  6. Once my product is received by DX sports & Fitness what are the checks being done?

    Once your product is received, your product will be checked by our Quality Inspection Team. We will make sure that your product meets all the requirements for a return as stated in our policies.

  7. How long does the validation or invalidation of the refund take?

    The quality evaluation may take about 7 working days from the date of the item received. Once the quality inspection is completed, we will send you an email or call you to give you the result of the evaluation.

  8. Can I request a replacement rather than a refund?

    If you prefer to replace your product, just let our Customer Service know and we will call you as soon as your initial product has been received, and we have looked into the availability of the replacement product.

  9. If my returned product is not validated for return, how am I informed?

    If your return is invalid, then we will call you to explain the issue and send the item(s) back to you. We will arrange delivery of the item.