1. Store Policies

    Terms and Conditions Please read these Terms and Conditions carefully before using DX SPORTS & FITNESS Website; INTRODUCTION These Terms and Conditions apply to the entire Website. By accessing the Website, you confirm your understanding of the Terms & Conditions. You signify that you have read, understand and agree to be bound by these Terms & Condition and any other applicable law, whether or not you are a registered member of DX SPORTS & FITNESS Please check the Terms & Conditions for updates. Your continued use of the Website following the posting of changes to the Terms and Conditions constitutes your acceptance of those changes. If you do not agree to these Terms and Conditions of use, please do not use this Website. USE OF THE SITE You are either at least 18 years of age or are accessing the Website under the supervision of a Parent or Legal Guardian. We grant you a non-transferable and revocable license to use the Website, under the Terms and Condition described, for the purpose of shopping of Sports Equipment, Accessories, and Supplements sold on the Site. Commercial use or use on behalf of any third party is prohibited, except for explicitly permitted by us in advance. Any breach of these Terms and Condition shall result in the immediate revocation of the license granted in this paragraph without notice to you. Content provided on this site is solely for informational purposes. Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features; you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user/account owner is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify DX of any unauthorized use of your password or account. DX Team shall not be responsible or liable, directly or indirectly, in any way for loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section. During the registration process, you can Agree/ Disagree to receive promotional emails from the Website. You can subsequently opt-out of receiving promotional emails by clicking on the link at the bottom of any promotional email. USER SUBMISSIONS All User Submissions including questions, reviews, and comments are the exclusive property of DXSports & Fitness You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Submissions. IMAGES The majority of the product images displayed on mydxsports.com website and in advertisements and catalogs have been created by our own professional team of photographers or professionals hired by DX. The image may display the manufacturer’s sample; the final product may be slightly different in terms of color or pattern from the image displayed on the Website. ORDER ACCEPTANCE AND PRICING TheDXSports.com reserves the right to ask for advance payment/deposit towards processing/fulfillment of any order. TheDXSports.com is a platform provided for sellers of sports goods. DX Sports' role is just an intermediary and agent on behalf of the sellers /manufacturers of sports and other related goods. Please note that there are cases when an order cannot be processed for various reasons. The Website reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verification or information, including but not limited to phone number and address before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check or validation of personal information provided on the Site. The absence of an answer following such a demand will automatically cause the cancellation of the order within 2 working days. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. MULTI BUY PROMOTIONS Please note that any promotions/offers on the website cannot be used in conjunction with any other discounts. Promotions/Offer on DX Site will be applicable to items clearly identified on the Promotional/Offer list. TRADEMARKS AND COPYRIGHTS All intellectual property rights, whether registered or unregistered, in the Website, information content on the Website and all the website design, including, but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code, and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Pakistani copyright laws and international conventions. All rights are reserved.

  2. Return Policy

    Before returning an item, please read through our Return Policy on this page, to make sure your item is eligible for return. 1. For Sports Equipment, you have 7 calendar days after delivery to notify us that you want to return the product. 2. For Sports Accessories and Supplements, you have 3 calendar days after delivery to notify us that you want to return the product. Your return can be initiated by calling our Customer Services at number (+92) 0300-9508214 or by sending an email to [email protected]

  3. Shipping Policy

    DELIVERY TIME FRAME When will I receive my order? Estimated delivery times to various cities of Pakistan are as follows; Karachi Up to 6-8 working days Lahore/Rawalpindi/Islamabad Up to 4-6working days Other Cities of Pakistan Up to 8-10 working days These are estimated time frames. If our team foresees a delay, you will be informed accordingly. SHIPPING FEES How much will I be charged for shipping? The following standard charges will apply; Karachi Rs. 360/- (Under 1 Kg) Lahore/Rawalpindi/Islamabad Rs. 290/- (Under 1 Kg) Other Cities of Pakistan Rs. 300/-(Under 1 Kg) DELIVERY PRACTICES Reception of the Products For Cash on Delivery, sealed items or packages cannot be opened unless the payment is made to the Delivery Agent. The Delivery Agent shall not take the item back if the seal is opened. If you later find out that there is any issue with the product bought, you can request a return by calling our Customer Service +92 (0) 3-00-9508214 or email at [email protected] Please keep in mind that the item’s condition has to confirm to our Returns Policy given on our website. SECURITY Order can only be delivered to a private address (e.g. home, work address). Kindly note that we cannot deliver any order to public places, streets, cafes and or restaurants. If the payment is made with a credit/debit card, the person receiving the order at the delivery address needs to show his or her CNIC to our delivery agent.